Innovative Payment Solutions LLC

CUSTOMER CARE IS, AND ALWAYS WILL BE, OUR NUMBER ONE PRIORITY

We really care about establishing a solid, long-term business relationship with you. As a company built on relationships instead of numbers, nowhere does this philosophy play out more fully than in the care and service we bring to you. Customer care is not an after thought, but rather how we lead. This vital component totally and definitively separates us from all competitors. We believe Customer Care is the crucial element in giving true value, compared with our low rate, no service competitors. We do not have one standard of service for major accounts and another for small accounts. We treat all our business partners the same - with excellence.

"REACHING REAL PEOPLE, NOT A VOICE MAIL MAZE"

Every merchant or customer calling IPS will receive a cheerful, friendly, smiling, energetic live voice, never the automated phone maze of nearly all of our competition. You will not be put on endless hold or handed off to voice mail. Our customer care representatives (CCR's) are experts handling incoming calls. With many years of experience and extensive knowledge in the financial services industry, the CCR's are skilled in the inner workings of how financial institutions tick. The industry specific lingo used by employees of these institutions is second hand nature to our expert staff. CCR's have immediate access to your account information, therefore, have the ability and the authority to provide immediate and comprehensive care to resolve any of your challenges.

Everyone is selling merchant services, but who is SERVICING merchants?
IPS is, that's who!

WHY YOU SHOULD PARTNER WITH IPS?

Recognizing that our customers are our #1 strategic asset, we are dedicated to meeting and exceeding your customer service expectations. Our industry unique approach to Customer Care is hands on and user friendly and needs to be personally experienced to be totally appreciated. "We're more than customer service, we're Personal Care". We mean it and our merchants enjoy it. We hope you will make service an important part of your decision making process when selecting a merchant services provider.

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We strictly adhere to the "Fair Debt Collection Practices Act." There will be times when firmness is necessary, yet we work with the check writer who is sincerely trying to pay his obligation in a reasonable time period.

Call Us Toll Free Today! 1-866-477-2432